DrT's Blog
Occasional reflections, observations, and ramblings.
A place for DrT's thoughts on community service, education, business, data, AI, and the questions that arise along the way.
The Illusion of Throwing Away: Where Does All Our Stuff Really Go?
What happens when unwanted possessions leave our homes? A systems-thinking perspective on consumption, waste, Lean principles, and responsibility to one another.
Read the introduction · Register to read the expanded preview
Remembering Professor George P. McCabe
A personal remembrance of my Purdue doctoral advisor and mentor, whose generosity and guidance shaped my thinking, teaching, and professional life.
Recycled Glass and the Process of Improvement
Coming soon.
The Good: The Dreamer Giver and Dreamer
From the archive · By Dr. T.
On a trip to Denver, DrT began reading Bruce Wilkinson's The Dream Giver. His reflection explores choice, stepping beyond familiar routines, and six practical steps toward pursuing a dream.
UGLY: Bad Quality Product, Awful Customer Service, Konica Minolta!
Originally posted August 6, 2008
An account of printer quality, replacement equipment, and customer service.
U.S. Airlines Get Failing Marks From Passengers
Original publication date not recorded
An archived discussion of airline passenger satisfaction and service failures.
Are your customers happy?
Original publication date not recorded
Thoughts on customer service, product quality, and Lean Six Sigma.
Historical Job Openings
Original publication date not recorded
Two historical listings: Director, Quality Improvement, and Quality Assurance Manager.
From Ankara to customer-focused improvement
DrT's journey through teaching, Hewlett-Packard, SAS, consulting, public service, and community work, with his improvement triangle updated for AI and data science.
Original archive
Read the archived LodeStar blog. These earlier posts reflect their original time and context.