This course is designed for those interested in how Design for Six Sigma (DFSS) can be applied to their organization as well as for those who wish to gain the basic skills necessary to manage DFSS deployment in their organizations.
Special emphasis is placed on resource requirements, implementation designs, and the lean way.
This course will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements. Determining what your customers want is critical to organizational success. DFSS Green Belts are the primary link between your organization’s process/product development and your customer. They are on the front lines when assessing customer requirements and collecting data. Traditionally this course is taught in two 4-day segments to maximize learning. The most valuable and most widely used tools and concepts of DFSS in service environment are introduced in this course. Participants are encouraged to bring a real work project from their company to the class to apply tools and techniques real time (we can help with project selection.) Instructor(s) will mentor participants with the project. This allows real gains and real applications to be made during the course. A certification of completion will be provided which may be used for recertification credits. A DFSS Green Belt certification is granted upon passing the final exam and completion of in-class project reviewed and approved by LSI. Participants will be able to run Green Belt projects and participate in Black Belt projects
Course Objectives
As a result of attending this course the participant will be able to:
Understand the evolution, role, importance, relevance, and potential of DFSS and Six Sigma in service process improvement
Understand the variability in successful DFSS approaches as it relates to different organizations
Gain an in-depth knowledge of Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support this DFSS strategy.
Create effective performance measurements
Learn how to select and manage DMADV projects
Re-engineer processes for greater efficiency and value delivery
Understand and determine customer requirements
Discover wasteful processes and eliminate them
Eliminate flaws in service delivery designs
Grasp basics of accurate data collection techniques and how to create information from simple tools
Familiarize participants with the foundations of analytical tools, graphical analysis and basic Six Sigma analytics
Optimize customer satisfaction at reduced cost
Add robustness to any service package
Document cost paring, efficiency gains, and increased customer satisfaction
Who Should Attend?
Executives, engineers, quality managers, engineers, students and those interested in learning more about how to use process-based methodologies to create sustainable value.
