¨ Learn the popular the problem solving and process improvement cycles
¨ Learn to use PDCA (Plan-Do-Check-Act) cycle to solve problems or improve processes
¨ Learn how to identify The Problem
¨ Analyze The Problem
¨ Understand and determine customer requirements
¨ Grasp basics of accurate data collection techniques and how to create information
¨ Gain knowledge to use basic analytics to analyze and present data
¨ Develop and implement Solutions
Who Should Attend?
This course will introduce the majority of the workforce to basic problem solving-PDCA concepts. Process improvement teams, Reliability professionals, quality managers/engineers, R&D-manufacturing managers/engineers, physicians, financial services managers, government administrators, IT professionals, chemists, sales managers, and many others. As such, those in service and transactional industries like banking, finance, healthcare, hotel management, and distribution are encouraged to attend.