Home Services Calendar Register Resources Contact Us Search LSI


Back Up Next

Design for Six Sigma Master Black Belt
This course is designed for those interested in becoming experts in Lean Six Sigma and Design for Six Sigma (DFSS) for developing, deploying and sustaining a successful Lean Six Sigma programs in their organizations.
It starts from basic skills necessary to manage DFSS deployment in their organizations and ends with advanced the
DMADV and DMAIC methodology. The Define-Measure-Analyze-Design-Validate  methodology is presented with case studies and examples drawn from Service, Business Process, and Manufacturing applications.

DFSS Master Black Belts are the building blocks of your any Lean Six Sigma and DFSS deployment.  Traditionally this course is taught in two 5-day segments to maximize learning. The most valuable and most widely used tools and concepts of DFSS in service/manufacturing environment are introduced in this course.  A certification of completion will be provided which may be used for recertification credits. A DFSS Master Black Belt certification is granted upon passing the final exam.
Participants will be able to run mega Lean Six Sigma and dfss projects and mentor Black Belts and Green Belts.


This course will address many issues in the service industry including customer satisfaction, cost reduction, value improvement, change management and process performance measurements. Determining what your customers want is critical to organizational success. 
It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process development and improvement methods applied within a Six Sigma framework, such as voice of the customer (VOC), Failure Mode and Effect Analysis (FMEA), Reliability and Survival Analysis, Tolerancing, and simulation methods.


Course Objectives

As a result of attending this course the participant will be able to:

  • Understand the evolution, role, importance, relevance, and potential of DFSS and Six Sigma in service process improvement

  • Understand the variability in successful DFSS approaches as it relates to different organizations

  • Gain an in-depth knowledge of Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support this DFSS strategy.

  • Create effective performance measurements

  • Learn how to select and manage DMADV projects

  • Re-engineer processes for greater efficiency and value delivery

  • Understand and determine customer requirements

  • Discover wasteful processes and eliminate them

  • Eliminate flaws in service delivery designs

  • Grasp basics of accurate data collection techniques and how to create information from simple tools

  • Familiarize participants with the foundations of analytical tools, graphical analysis and basic Six Sigma analytics

  • Optimize customer satisfaction at reduced cost

  • Add robustness to any service package

  • Document cost paring, efficiency gains, and increased customer satisfaction


Who Should Attend?

Executives, Lean Six Sigma professionals, black belts, quality managers, engineers, students and those interested in learning more about how to use process-based methodologies to create sustainable value.



The primary objective of Design For Six Sigma: Determine the needs of customers & other stakeholders; drive these into Product & Process development. Design for Six Sigma methodology, tool kit, and management skills. Course Topics include:

  • DFSS, Six Sigma and Quality Concepts overview
  • Six Sigma in Service Organizations
  • DFSS Road Map for Service DFSS Deployment
  • DFSS project definition and planning
  • Value Creation for Service Products
  • DFSS Transfer Function and Scorecards
  • Customer Survey Design, Administration, and Analysis
  • Customer Value Management
  • Quality Function Deployment (QFD)
  • Axiomatic Design
  • Value Engineering
  • Brand Development and Brand Strategy
  • Theory of Inventive Problem Solving (TRIZ)
  • Design and Improvement of Service Processes-Process Management-Design for X
  • Process Failure Mode-Effect Analysis
  • Statistical Basics and Six Sigma Metrics
  • Design Optimization
  • Tolerance Design
  • Response Surface Methodology
  • Design Validation
  • Theory of Constraints

If the training is on-site, in order to optimize your learning experience LSI can customize/change Specific topics covered Case-studies and company specific examples Assigned readings for each class Particular project specifics as worked out ahead of time with and approved by instructor



Back Up Next

Home ] Services ] Calendar ] Register ] Resources ] Contact Us ] Search LSI ]

Copyright 2009 LodeStar Institute
Last modified: 3/3/2009