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Design for Six Sigma Black Belt
This course is designed for those interested in becoming experts in their organizations on Design for Six Sigma (DFSS).
It starts from basic skills necessary to manage DFSS deployment in their organizations and ends with advanced the
DMADV methodology. The Define-Measure-Analyze-Design-Validate  methodology is presented with case studies and examples drawn from Service, Business Process, and Manufacturing applications. . 


This course will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements. Determining what your customers want is critical to organizational success.  DFSS Black Belts are the project managers running dfss and Lean Six Sigma projects.
Traditionally this course is taught in four 4-day segments to maximize learning. The most valuable and most widely used tools and concepts of DFSS in service/manufacturing environment are introduced in this course.  Participants are encouraged to bring a real work project from their company to the class to apply tools and techniques real time (we can help with project selection.)  Instructor(s) will mentor participants with the project.  This allows real gains and real applications to be made during the course. A certification of completion will be provided which may be used for recertification credits. A DFSS Black Belt certification is granted upon passing the final exam and completion of in-class project reviewed and approved by LSI. Participants will be able to run Black Belt projects and mentor green belts.

It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process development and improvement methods applied within a Six Sigma framework, such as voice of the customer (VOC), Failure Mode and Effect Analysis (FMEA), Reliability and Survival Analysis, Tolerancing, and simulation methods.



Course Objectives

As a result of attending this course the participant will be able to:

  • Understand the evolution, role, importance, relevance, and potential of DFSS and Six Sigma in service process improvement

  • Understand the variability in successful DFSS approaches as it relates to different organizations

  • Gain an in-depth knowledge of Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support this DFSS strategy.

  • Create effective performance measurements

  • Learn how to select and manage DMADV projects

  • Re-engineer processes for greater efficiency and value delivery

  • Understand and determine customer requirements

  • Discover wasteful processes and eliminate them

  • Eliminate flaws in service delivery designs

  • Grasp basics of accurate data collection techniques and how to create information from simple tools

  • Familiarize participants with the foundations of analytical tools, graphical analysis and basic Six Sigma analytics

  • Optimize customer satisfaction at reduced cost

  • Add robustness to any service package

  • Document cost paring, efficiency gains, and increased customer satisfaction


Who Should Attend?

Executives, engineers, quality managers, engineers, students and those interested in learning more about how to use process-based methodologies to create sustainable value.


The primary objective of Design For Six Sigma: Determine the needs of customers & other stakeholders; drive these into Product & Process development. Design for Six Sigma methodology, tool kit, and management skills. Course Topics include:

  • DFSS, Six Sigma and Quality Concepts overview
  • DFSS Road Map for Service DFSS Deployment
  • DFSS project definition and planning
  • Value Creation for Service Products
  • Customer Survey Design, Administration, and Analysis
  • Customer Value Management
  • Quality Function Deployment (QFD)
  • Axiomatic Design
  • Brand Development and Brand Strategy
  • Theory of Inventive Problem Solving (TRIZ)
  • Design and Improvement of Service Processes-Process Management-Design for X
  • Process Failure Mode-Effect Analysis
  • Statistical Basics and Six Sigma Metrics
  • Design Optimization
  • Tolerance Design
  • Response Surface Methodology
  • Design Validation
  • Theory of Constraints

If the training is on-site, in order to optimize your learning experience LSI can customize/change Specific topics covered Case-studies and company specific examples Assigned readings for each class Particular project specifics as worked out ahead of time with and approved by instructor



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Copyright 2009 LodeStar Institute
Last modified: 3/3/2009